FAQ
Buying
How do I reserve a car?
You can reserve any of our vehicles with a £100 refundable reservation fee. This payment can be made via bank transfer. The vehicle will be reserved in your name for a maximum period of 5 days.
Can I test drive the car before purchasing?
Of Course! All of our on site vehicles are ready to test drive. (Please bring your driving licence)
How long have I got to collect the vehicle once a deposit is made?
When you have viewed your reserved vehicle and you're happy to proceed with the purchase then ideally you will be able to take the vehicle on the same day. However if this is not possible you will need to pay further £200 deposit via bank transfer to secure the purchase . We will then ask that you collect the vehicle within 5 days.
Can I drive away on the same day in a car I have just purchased?
Yes. Most of our vehicles are available to be driven away the same day. If, however, you have any specific requests for your car we will arrange an alternate collection date.
Do your vehicles come with any warranty?
We are so confident in our vehicles that we provide a 3 months free warranty on our retail cars (excludes cars sold for spares and repairs). We also offer extended warranties for 1, 2 or 3 years at point of sale!
Where does your warranty cover?
Our Free warranty cover will involve the vehicle returning to ourselves for diagnosis or repair, where as the extended warranties will cover you nationwide at any VAT registered garage.
Part Exchange
Do you accept part exchanges?
Yes! We will accept part exchanges including cars & vans. We will provide you with a provisional price before your arrival subject to seeing it or a complete valuation on site!
What do I need to bring with me if I want to part exchange?
You will need to bring all relevant vehicle documentation, V5 (logbook), Service History, MOT Certificate and Spare Key (if you have one). If you don't have any of these documents available then please let your salesman know!
Finance
Can you help me with finance?
Yes! RW Cars are a used vehicle finance specialist & are regulated by the FCA. We can show you the best available options for your situation and budget!
What do I need to bring with me if I wish to finance a car?
Please bring the following proofs:
- Your Driving Licence OR Valid Passport
- Bank Details (Name, Account Number and Sort Code)
- A recent utility bill (Within the last 3 months)
Can I drive away the same day if I purchase with finance?
Of Course! As long as you bring the appropriate proofs with you, you can take your new car straight home!
Can I finance with an external company?
Yes, we do accept external finance. However, there will be a £499 administration fee for processing and documentation to the third party finance company.
Payments
Do you negotiate on price?
Our prices are fixed. All of our vehicles are price checked weekly, so there is not need to worry about haggling to get a great price for your new car - We've done the hard part for you.
What methods of payment do you accept for reservation fee and deposits?
We accept bank transfer for reservations/deposits on our vehicles and you can make this payment using the bank details below:
RW Cars LTD
20-25-85
50901466
Please note - All balances paid by cash will be subject to a 2% handling fee.
Why does the balance need to be Electronic Transfer?
Because of the new ruling on charges for cards, we now only accept balance payments by electronic transfer. We do not want to increase our pricing to cover charges, we want to keep our cars priced correctly and ensure that YOU the customer gets the best value for money!
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